• Most patients are dissatisfied with India’s healthcare system, says EY-FICCI report

    • August 21, 2019
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    There is a growing mistrust among patients against healthcare providers and the Indian healthcare system needs to tailor its current model for inclusion and mass healthcare to deliver true care with a focus on primary care, wellness and health outcomes, says the EY- FICCI’s report ‘Re-engineering Indian Healthcare 2.0’, released today.

    The report, based on an online survey of 1,000 patients across six geographical zones in India, reveals that 61 per cent patients believe that hospitals did not act in their best interests, as against 37 per cent patients from a similar survey by EY in 2016. While 63 per cent of patients indicated that they were not happy with hospital responsiveness and waiting times, about 59 per cent patients felt the hospitals were not concerned about feedback and do not actively seek it. India needs to re-engineer the healthcare ecosystem with systemic and structural changes, keeping the ground realities in mind, through innovative and sustainable models of care delivery as well as business processes, says the report. It said private providers too have generally demonstrated far greater enterprise in pursuing the growth agenda than efficiency (both capital and operational), resorting to price increase as a default response for managing bottom line agenda.

    “For realising the aspired levels of efficiency, it is imperative for healthcare providers to shift from an incremental performance plus approach to a radical design to cost or direct-to-consumer approach for redesigning their operating models and cost structures,” says Kaivaan Movdawalla, Partner – Healthcare, EY India.


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